Last month, Nielsen released the “Nielsen Twitter TV Rating” which promises to provide a standard measure for TV show performance in social media. The rating system uses real-time data from Twitter, in tandem with the robust classification system from SocialGuide to measure the actual reach of the TV-related conversations happening during the airing of shows.
According to comScore, as of September 2013, there were only about 38.3 million U.S. internet users on Twitter. This sounds like a large number until you consider that there are 139 million Internet users on Facebook (over three times the reach of Twitter). According to Facebook 88-100 million people in the U.S. use Facebook during primetime TV hours. That number alone is over twice the size of Twitter’s U.S. Audience.
So why would a mass medium like TV find a social media partner in Twitter instead if Facebook, which is not only the top social networking site in the U.S., but also the top social networking site in the world?
The answer is twofold. The first the difference between the Twitter feed and the Facebook news feed. Twitter feeds are populated by Tweets from other users they follow who are Tweeting at the time they are logged into Twitter. This means that the content of the Twitter feed is “linear” – the content is real-time with what the users and their followers are doing in real-life. In this way Twitter can easily function as a chat room during a TV show. The Facebook news feed, is populated according to an algorithm which selects content based on popularity and past user behaviors. This makes it more difficult for users to engage in live conversations related to TV shows since there’s no guarantee that two users posting at the same time about the same TV show will actually see each other’s posts.
The second reason is related to search and content discovery. Twitter hashtags make it easy to find posts related to a specific topic and for TV networks and their technology partners to identify users who are watching their shows while they’re on air.
Facebook has been implementing changes to address these challenges. In June, the company introduced hashtags to enable users to easily identify others in their networks engaged in conversations. So far, hashtags have not been as successful on Facebook as they are on Twitter but this could turnaround quickly if major TV networks start promoting Facebook hashtags during live programming.
Facebook also recently introduced Keyword Insights, which provides visibility into users engaged in conversations about specific keywords. TV networks can now tally the number of users discussing specific shows on Facebook during specific times by age, gender and geography.
The important point in all these developments is that advertisers and TV networks are finally seeking ways to measure the potential marketing communications opportunities generated by social TV behaviors. Social TV is finally ready for primetime.


